Senior Account Supervisor (Communications) - Lovell

About HMA Lovell

For more than 35 years, Lovell Communications has helped health care organizations protect their brand reputations and grow their businesses with strategic messaging, marketing and public relations. Now an HMA company, Lovell serves a wide range of health care clients, including integrated health systems, hospitals, post-acute and home health providers, public health organizations, health plans, suppliers, consultants and associations.

HMA Lovell has offices in Nashville, TN, though this is a remote position.

Job Summary

The Senior Account Supervisor serves as a primary point of contact for clients and projects by developing and contributing to client strategy, managing client relationships, and presenting recommendations to meet client needs. Internally, the Senior Account Supervisor actively manages and develops account team members, participates in business development activities, and manages internal initiatives. This role supports clients across the country and contributes to projects across HMA member companies.

Work Performed and Job Requirements

• Develops communications strategy, plans and campaigns to support clients’ internal and external communications objectives
• Manages internal team to ensure successful execution and provide exceptional client service.
• Writes and produces complex, short- and long-form content such as message platforms, position statements, internal communications, opinion pieces, blog posts and bylines.
• Applies research, creativity, and critical thinking to developing content in different voices.
• Provides high-level writing feedback to account team members and junior colleagues that encompasses clarity, effectiveness and writing style as well as structure, grammar, voice, and consistency with AP Style.
• Manages account projects and staff by allocating staff, budget, and other resources.
• Communicates expectations with clients and helps manage account teams.
• Anticipates client needs and proactively develops solutions.
• Stays abreast of current and emerging business trends to support client needs and generate appropriate strategies.
• Works diligently to meet billable performance goals and develop account team KPIs.
• Supports business development efforts, new client intake and onboarding, and CRM maintenance.
• Represents the firm at high-profile industry and community events as appropriate.
• All other duties as assigned.

Education/Training

A bachelor’s degree in public relations, communications, journalism, or related field is required.

Experience

Minimum of 10 years of experience in public relations and communications within the health industry in the agency, public health, or private sector. Experience in corporate communications and community engagement is strongly preferred.

Knowledge, Skills, and Abilities

• Exceptional written and verbal communication skills.
• Exceptional skills in and knowledge of editing best practices.
• Ability to think critically and creatively in a fast-paced environment.
• Proficient understanding of health care and communications industry practices.
• Proficient team management capabilities.
• Ability to build and maintain relationships with clients and industry contacts.
• Excellent time management and organizational skills.
• Comfort and acumen in problem solving and adapting to client/project needs.
• Proficient with Microsoft Office Suite or related software.

Work Aids and Equipment Used

Computer, printer, copier, scanner, fax, telephone, web conferencing.

Working Conditions

Work is sedentary in nature and performed in an office environment. Work may be stressful at times. 

Physical/Mental Demands

Work requires hand dexterity for office machine operation; stooping, climbing, and bending to files and supplies; mobility to complete errands; stand/sit for up to eight hours each day; ability to communicate clearly when using the telephone; requires sitting; standing, walking, reaching, bending, lifting, and twisting at times; moderate levels of stress.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)